About Us For Food Smokers specialise in a wide range of hot and cold food smoking products and accessories. Although we are and internet company we feel in a lot of cases we can help you to make the right decision when choosing our products. If you have any suggestions or comments please email or call us, we would love to hear from you.
Our Contact details:
For Food Smokers
28 New Road Gomshall Guildford Surrey GU5 9LZ United Kingdom
Phone: 01483 550694
Company No. 6188481
VAT No: 933 4922 17
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling For order totals exceeding £19.99 delivery is free next day to all UK Mainland destinations unless otherwise stated. For orders less than £19.99 there is a £4.50 delivery charge. Please call or email us regarding delivery costs outside of the United Kingdom. If you place and order outside the UK mainland we will call or email you with the additional delivery cost. The exception to free delivery are goods weighing more than 30Kg going to some IV, KW, PA and PH postcodes.
Delivery Schedule On receipt of your order we will either call or email you with a delivery date. Most items will be for next day delivery unless indicated otherwise. For next day delivery, orders need to be received before 12:00 the previous day.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All goods supplied to United Kingdom destinations will be subject to 20% VAT. Our VAT No is: 933 4922 17.
Credit Card Security Orders placed on our website are processed by PayPal for both PayPal and credit card transactions whicjh means they are safe and secure.
If you choose to make your payment over the phone your details are not stored and are handled and processed in compliance with the very stringent PCI-DSS requirements.
Guarantee Guarantee is specific to each product and is stated in the product description, otherwise the guarantee is one year.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01483 550694 (International +44 01483 550694) or fax us on or write to us at 28 New Road Gomshall Guildford Surrey GU5 9LZ United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We do not store any credit card details.
We do occasional send emails to our customers to advise them of new products, special offers or information which we think will be of interest. If you would prefer not to receive these emails then plase email us with UNSUBSCRIBE in the subject field.
Returns Policy Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days of receipt of the goods, without giving a reason. Please bear in mind there is a cost involved in returning goods to us, with this said we will help make returning goods as painless as possible. Some purchases may require additional advise and guidance to help make sure they will be right for you and in this regard we are more than happy to spend the time on the phone or email to help with making the best decision. A refund will be given immediately we receive the goods in good condition and in there original packaging (less postage or courier cost).
Many of the products are delivered to your door by a carrier. If no-one is in when the carrier calls a card will be left asking you to contact them at their local depot. You can then arrange for another delivery date with the carrier direct. If no contact is made within 14 days, parcels will be returned and an additional charged will be raised for the items to be re-sent.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm