Food Smoker Customer Comments


I'm so glad I found these guys online, I ordered a smoker stacker to replace a broken one for my partner. I somehow managed to order the wrong size! I emailed expecting to be told there is nothing they could do but instead I had a very quick response from Roy, nothing was to much trouble and he was so helpful. The new one was with me so quickly. If I ever need anything else for the smoker or BBQ they would be the first people I would contact. Thank you for all your help!

Pat - Bristol

Thank you I followed your advise and temp was 230 for just under 6 hours I slow cooked spare ribs, which feel of the bone absolutely amazing I'm really loving my proQ smoker, all the best Pat

Nick - Waterlooville

Just a quick email to say my first smoking attempt went well!

Everyone was mesmerized by the smoker itself. and when they tucked in, their faces lit up. My best braai yet! :)

Thanks for all your help so far :)

Alexis - Basingstoke

Alexis - Basingstoke
Just wanted to drop you a note (somewhat belated) to say thank you for your guidance and help with the ProQ Frontier smoker we bought in the Autumn, to use with the huge turkey we’d won. Of course the weather the day we needed to use it was not great and it got worse, and my husband was feeling a bit fed up having to keep popping out in the wind/rain to check on the smoker but the results were well worth it. It turned a fairly tasteless half a giant turkey into something quite fantastic which was much enjoyed by our Near Year’s Eve party guests as ‘pulled turkey’.

I promised you I’d send some photos and here they are. John did struggle to get the thing lit as I mentioned when we spoke but he knows what to do now. In total it took about 8-9 hours and it was a good job that we didn’t try an all-night effort as it would have gone out. I’d bought some Landmann Premium Charcoal Briquettes via Amazon in the end as no one had any available locally (Wickes showed that they had several bags in their store but when we went to buy them, no one could find them). They didn’t last that long so maybe there is a better make you could recommend?

Next up to try is hot smoking some fish we have then on to trying some cold smoking but we may wait until the weather improves as we’ve nowhere really sufficiently /sheltered covered to do the smoking safely except at the side of the house and the rain definitely cools down the smoker.

Thanks again for your help.


Gareth Williams

I bought a Frontier Elite from you last week, fantastic product! Which charcoal would you recommend for a slow burn?
ANSWER: We like restaurant grade charcaol or Weber Long Lasting charcaol briquettes which are available from B&Q and most garden centres.

Phil - Essex

Roy thanks for the promt next day delivery of my ProQ frontier elite , used it for first time at weekend to cook shoulder of pork ( pulled pork) and leg of lamb for 15 friends, what a result, most tender smoked meat I have had in years, all our friends were impressed and most people had seconds,
Thanks for your help in choosing the frontier elite.

Francesca - London

I just wanted to write and say a big thank you for advising me to buy the Proq Frontier
and not the Pro excel 20 - the frontier is more than large enough to suit our use perfectly.
It was very kind of you to advise for the smaller and cheaper option - your integrity and
customer service was very much appreciated. Thanks again, Frankie.

John Ansley - East Sussex

Thanks for all your advice Roy and I was very happy with the outcome! See pics attached as promised.
Many thanks,

Mrs Logan - Wiltshire

Ordered yesterday - delivered today! Now that's what I call service. Thank you and I will be ordering some more bits soon hopefully.

Jame Roberts - Bristol

That's great Roy.

Thank you for some fantastic service!

Frank - Wirral

Saw your video and was impressed with the versatility of the smoker. Had our first smoked pork joint the next day the smoker arrived and it performed brilliantly

Nick - Surrey

Just to let you know, smoker worked a treat... played it safe and started with a whole chicken. Slightly over smoked in parts but it's a learning process.

Thanks again for all your excellent advice and customer service!

I'll be returning for all my accessories and the next smoker when it comes to it.

Lucy - Norfolk

It (ProQ Trailblazer) arrived yesterday and my husband has just finished erecting it. What a wonderful peice of kit, so much better than our dead Brinkmann ever was. We can't wait for the first feast. I wish it wasn't so cold and miserable, otherwise it would have been tonight without doubt. My husband is also mighty chuffed and says Thankyou so much.
I will send you a message when we have cooked for the first time. Also a question from him, we have a Weber kettle BBQ, Could we modify it in any way to turn it in to a functional smoker, as we want to keep this new one just for BBqs' Is there enough depth already in it, for it to do the job, in your opinion.

Richard - West Midlands

On a separate note, I used the food smoker for the first time on Saturday and combined with the previous week’s research I did - it went really well (4 x full chickens over 4.5hrs). It really is an awesome product, I reckon this time next year I will be on to the next size up.

Craig - Aberdeen

Received my Frontier Smoker on Monday safe and sound...great service......Pork and ribs ordered for the weekend. Thanks again for a great service

Frances - Brighton

Thanks for the Cameron smoker which is proving a great hit with the recipient!

Tim Hunt - London

Thanks - tried the Frontier smoker out with some baby back ribs last weekend. Absolutely fantastic!

John Kelly - Norfolk

I was pleasantly surprised at the speed of the delivery. My son and I tried the unit (ProQ Frontier) out by Cooking/smoking some sausages. They turned out to be the most delicious sausages I have tasted for more than 25 yrs. An outstanding success!

Nick Obank - Essex

The smoker is working amazing and holds it temp so constant!! Have done Ribs a couple of times and gonna try My first pork shoulder this weekend.

Nick Obank - Chelmsford

I have been and collected my Frontier smoker today and just assembled it fantastic!!

Julian Healing France

Many thanks, it arrived this morning. Excellent service, well done !

Cold Smoker Generator - Alex

Hi Roy , just thought I would send you a mail to let you know how pleased I am with the cold smoker and service / advice you sold me! I used an old milk churn , placed the cold smoker in it and with a few holes to get the air flow right produced the best smoked trout I have ever had ! Now for the salmon ! I am spreading the word about this fantastic bit of kit ! Alex

Bruce Elliot - France

Just to let you know that the Smoker has arrived. I've been away for a few days , but I think it arrived on Tuesday. Thanks again for you great service.

Terry - Great Yarmouth

ProQ Frontier is great piece of kit, had some memorable meals since the purchase!

Gill Barratt
- Devon

Just a quick e mail to let you know that the ProQ BBQ Smoker has been received and in good order. Thanks very much for excellelnt service.

Ceri Shields

We've been using the smoker and getting amazingly good results. Now we'd like to try smoking a whole chicken, so I was just wondering when the chicken rack is likely to be delivered, please?

Thank you for your help with this excellent purchase.

Colin Irwin - Hemel Hempstead

Wow! That is an amazingly quick order turnaround. Thank you very much.

Gil Linton - Northants

Many thanks indeed for the safe and prompt delivery of my Proq Excel. Delighted to report a very shallow learning curve and stunning early successes with smoked turkey crown and pork ribs with a shoulder of lamb pencilled in for the weekend.

Evaluating wet smoking alongside traditional grilling and even indirect cooking (oven roasting) on a traditional barbie is like comparing chalk and cheese. Smoking is easier, it's far more fun and offers greater options for creativity and personal taste. What's more and the results are incomparably better.

Thanks for all your help and advice in picking the right smoker and accessories. June 2009

Christoph Philipp - Germany

Christoph Philipp - Germany
This weekend it was finally time to try our new Frontier smoker and it was just lovely. In comparison to our old smoker this ProQ model is much much better. It was much more fun and the results were perfect. Thanks again for being so helpful with my order. I attached a picture of our ribs.
Have a nice week!

Bruce Elliott - France

Just to let you know, the smoker came yesterday 'Thursday'. Great speedy delivery to the south of France, considering I ordered it on Monday afternoon.

Really happy with your service, help and advice, and especially the smoker. I seasoned it directly after setting it up, and now I'm ready for the real test this Easter weekend.

Thanks again, and feel free to use this as a testimonial on your site.

Kirsty - Warrinton Cheshire

Many thanks for sending the Smoker so promptly: it arrived yesterday as promised.

I am delighted with my purchase and will have no hesitation in recommending your site to others for value and service, backed up by great commununications.

I've bought it as a birthday present for my angler boyfriend so it's to be hoped he catches plenty this season to put it to good use!

Mrs Sands - Kent

Brinkmann Smoke n Pit came today just after we emailed you - very good service. Thank you. Look forward to our first Meal from the "Barrel"
Regards Shirley

Matt Rogers - Stockport

I bought a Super Pro Smoker and Grill from you last week (Thursday). It arrived the next day as promised, now assembled and working great thanks.

Miss K S Nasskau

Thank you for your resoponse we are very happy with the service and quality of Amigo food smoker we have chosen and i would recomend you to several friends and family. You are more then welcome to use this comment as a testimonial.

Brian Perry - Porthcawl

I meant to email you yesterday. The Proq Frontier arrived Monday around mid day. That's what I call quick.
Thanks very much.

Lisa Sheperd - Cornwall

Thank you so much for the excellent service and fast delivery.merry christmas and a happy new year.

Sylvia Stokes - Aberdeenshire

I wanted to say how pleased I am with your goods and service, my Son has already received his delivery and very pleased with the purchase.

Katie - Lincolnshire

Just to say Ive received my wood chips and I will definitely recommend yourselves. The service has been fantastic.

Mrs Fitch - Cheshire

Arrived safe and well yesterday - looks brilliant, it's a present for my husband's Birthday on Saturday! Thank you so much for your efficient service!

Bracey - Surrey

Just wanted to say a big thank you for the excellent service I received from you last week. I ordered one day and received the items the next - you can't ask fairer than that!!

Many thanks - I will continue using you and will be recommending you to friends.

Jim Charlesworth
- Aldershot

Thank you for an excellent sevice all things recieved and in good order in a short space of time.

Sue Thompson - Shetlands

I would just like to say thankyou for your excellent service. We received our smoker today.

Maurice Matthews - Herts

Thank you for a very prompt service goods arrived today.

Mr Smart - Lochgelly - Fife

Smoker delivered far too early this morning, i was still eating my toast on marmalade. Excellent service and thanks.

Willmann - Spain

smoker works fantastic, and we learnt a lot. We put mackerel fillets, whole sardines, and tail fillet of salmon on the smoke. We learnt a lot, rule one, do not overdo your wet brine with salt, number two do not mix your fish as different thickness needs different times, and number 3 be exact how long you leave your fish in the brine. We got distracted and left it in 4 hours more. Mackerel was salty our fault, sardines very nice and salmon was liked best by us and our Spanish friends which we used as guinea pigs.We used the apple wood chips. Another try this weekend, with orange wood, will make some photos and will pass them on to you.
We are satisfied to have bought the Amigo smoker.

- London

Just wanted to drop you a quick email to say thank you and have now receiced the missing marinade injector. It was a pleasure doing business with you and will make sure to source my other BBQ requirement in furture from you.

John Ligertwood - Hants

The smoker ordered was recieved as promised the day following order and was everything it promised to be. My daughter was delighted with her present , which she has already put to good use.

many thanks for your excellent service.

Mary - West Yorkshire

Really pleased with smoker and your efficient service.
Thank you,
Mary N

Christoph - Germany

The smoker arrived today and everything is perfect! Thank you again for your excellent support and all your help. Next week we are gonna have our first session with the new smoker and I'll let you know how it worked out. Have a nice week.

Alex - Manchester

Thanks for your prompt response Excel smoker is fantastic.

Chris - Bucks

I received the hinge for the Brinkmann Smoker. Fantastic service from you. Thankyou very much. Looking forward to a day of food smoking tomorrow. Chris.

Nigel - Diss

The replacement lid arrived at 9am this morning, thanks for the excellent service by both your companies and the extremely quick resolution. Its is a impressive smoker with the quality similar to my Cobb and Webber BBQ's (cough - Why do I have 6 BBQ's). I will be recommending you to some friends who are also interested in cold and hot smoking.

Mike - Essex

Just a short note to thank you for (yet again) the speed of delivery of the cold smoke generator and the quality of your products. Absolutely top notch!

Derry Bartleet (Southampton)

Just a note to say that we've had a brilliant summer smoking and grilling on the ProQ. Now with the winter around the corner, it's time to think about curing, cold smoking and hanging the bacon, sausage and salami.
Many thanks for the smoker, great product.